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RBC Wealth Management Ranks Highest In Investor Satisfaction According To J.D. Power & Associates 2013 U.S. Full Service Investor Satisfaction StudySM

MINNEAPOLIS, Minn. (May 9, 2013) — RBC Wealth Management – U.S. ranks highest in investor satisfaction among full service brokerage firms, according to the J.D. Power & Associates 2013 U.S. Full Service Investor Satisfaction StudySM, the company announced today.

"We are honored and proud to be ranked highest in investor satisfaction for full-service brokerage firms by J.D. Power & Associates, and could not have received this distinction without the hard work of our employees, as well as the loyalty and confidence of our valued clients," said John Taft, CEO, RBC Wealth Management - U.S. "We believe receiving this ranking for the second time in the past three years, reflects our steadfast dedication to putting the interests of our clients first. We also believe it speaks to our deep commitment of being responsible stewards of the assets our clients entrust to our care."

The study, now in its eleventh year, measures overall investor satisfaction with full service investment firms based on seven factors: investment advisor, portfolio performance, account information, account offerings, commissions and fees, website and problem resolution. The J.D. Power & Associates study found that RBC Wealth Management performed particularly well across the following factors – Investment Advisor, Account Information and Investment Performance.

For 2013, RBC Wealth Management ranked highest in the study with an overall score of 820. That is an increase of 50 points over the firm’s 2012 ranking.

The 2013 Full Service Investor Satisfaction Study is based on responses from more than 4,700 investors who primarily invest with one of the 15 investment firms included in the study. The study was fielded in January to February 2013.

About J.D. Power & Associates

Headquartered in Westlake Village, Calif., J.D. Power & Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, training and customer satisfaction. The firm's quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on full-service investor satisfaction, car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit link – opens new window) J.D. Power & Associates is a business unit of The McGraw-Hill Companies.

About RBC Wealth Management – U.S.

In the United States, RBC Wealth Management operates as a division of RBC Capital Markets, LLC. Founded in 1909, RBC Capital Markets, LLC. is a member of the New York Stock Exchange, the Financial Industry Regulatory Authority, the Securities Investor Protection Corporation, and other major securities exchanges. RBC Wealth Management has more than $235 billion of assets under administration and nearly 2,000 financial advisors operating in 200 locations in 42 states.

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Contact Info:
Jonell Lundquist, RBC Wealth Management, 612-371-2239,

RBC Wealth Management received the highest numerical score among full service brokerage firms in the proprietary J.D. Power & Associates 2013 Full Service Investor Satisfaction StudySM. Study based on responses from 4,759 investors measuring 15 investment firms and measures opinions of investors who used full-service investment institutions. Proprietary study results are based on experiences and perceptions of consumers surveyed in January-February 2013. Your experiences may vary. Visit link – opens new window)

Important disclosure information about Royal Bank of Canada (RBC) and RBC Capital Markets, LLC (opens new window)

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